Ofcom updates broadcast licence breach procedures for radio and TV

Ofcom has published a revised set of procedures for investigating breaches of TV and radio broadcast licences.

The updated guidance replaces the version from April 2017 and reflects changes in the types of broadcasters now regulated, as well as an increase in complaints and investigations.

The changes follow a public consultation and include a new framework for setting administrative priorities, clearer information-sharing rules, and a new time limit for complaints.

Under the updated rules, complaints must now be submitted within 20 working days of a broadcast. Ofcom has also confirmed it will continue informing complainants of outcomes, after considering concerns raised during the consultation.

Other changes include a clearer structure and simplified language, aiming to make the process easier for broadcasters and the public to understand.

The revised procedures apply to all licensees covered by the Broadcasting Acts 1990 and 1996, including radio stations, television channels and on-demand services.

A full version of the updated procedures is available here: ofcom.org.uk

Two community radio bodies have welcomed Ofcom’s updated procedures for investigating breaches of broadcast licences but raised concerns about how the changes might affect smaller stations.

Both the Community Media Association (CMA) and the UK Community Radio Network (UKCRN) supported the clearer structure and simplified language in the revised document, saying it would help volunteer-led broadcasters better understand their responsibilities.

The CMA and UKCRN were particularly pleased that Ofcom decided not to remove outcome updates for complainants. Both organisations had strongly opposed the original proposal, arguing that continued feedback is essential for transparency and public confidence in the regulatory process. They welcomed Ofcom’s decision to keep complainants informed with short status updates following assessments.

However, concerns were raised about the introduction of a 20-working-day deadline for submitting complaints. Both groups said this could unfairly disadvantage small or part-time stations with limited staffing. They also urged Ofcom to apply its new procedures with proportionality, allowing flexibility when investigating minor issues or first-time breaches at community stations. Both organisations called for more regular engagement and practical support from Ofcom to help the sector meet compliance requirements.